Terms and Conditions
- Terms and Conditions
Temple of the Sun ships goods Australia wide using Australia Post Express Satchel [Registered]. For all International deliveries we use TNT International Courier. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia and 7- 10 days for International deliveries. Australia Post provides tracking numbers for all deliveries, allowing you to track the status of your delivery. Once your order has been dispatched, we will notify you by email with a tracking number. The delivery times provided by Temple of the Sun are estimates only, Temple of the Sun will not be held accountable for late deliveries, loss or damage relating to late deliveries. Please ensure that all contact details you provide are correct. Temple of the Sun cannot be held responsible for incorrectly entered delivery addresses. Please provide delivery address where you will be present as delivery must be signed for. We are unable to redirect orders once items have been dispatched.
If purchasing within Australia all product prices displayed are inclusive of GST. If purchasing outside of Australia, prices do not include tax. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; Please note that payment of these may be necessary to release your order from customs on arrival.
Customer Service Policy
Temple of the Sun is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Returns, Refunds and Exchanges
Temple of the Sun offers refunds, exchanges, returns or store credit within 7 days of delivery.
If you would like to return an item and request a refund, please contact Temple of the Sun within the 7 day time frame describing the reason for return. Returns will only be accepted if the item is being returned in perfect, unused condition, fit for resale, and sent in original packaging with proof of purchase. Upon this condition, FULL PRICED items can be returned for exchange, store credit or for a refund to the original method of payment. Refunds will exclude shipping costs (with the exception of incorrect or faulty items - see below) which we deduct to cover the cost of our collection service. SALE ITEMS can be not be exchanged.
Method of Return
Within Australia: Items must be returned to us via Registered Australian Post as Temple of the Sun is not liable for lost returned packages. Please allow 1-2 weeks from date of return for either a refund or the replacement item to be sent out.
Outside of Australia: Items must be returned by our TNT account. Please contact Temple of the Sun and we will advise how to prepare the item for shipping and arrange the pick up. Please allow 1-2 weeks from date of return for either a refund or the replacement item to be sent out.
Incorrect Goods | Damaged or Faulty
You can choose between, refund, exchange or store credit where goods are delivered incorrect, damaged or deemed faulty. Items are to be returned within 7 days of receiving goods, we will refund the original price and postage via the original method of payment. Alternatively if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the returned items, at our cost.